Privacy Policy

Confidentiality in the personal information of our clients is fundamental and a commitment of the company.

Collection and processing of user data

There are several circumstances in which we request personal data from a user (“User”) of the website hosted at (“Website”), that is, information that allows the identification of the User and their contact details (“Personal Data”): when making a reservation. The Personal Data collected and processed consists of information regarding the name, email address, gender, date of birth, address, telephone number, credit card information, and identification document number. In this way, the entity responsible for the collection of Personal Data is LivingShadow Lda, headquartered at Sítio do Vale de Boi, CC1 171, Caldas de Monchique, 8550-319, with tax identification number 514888512.

Use and purposes of processing User data

We identify technical information from your computer when you visit the pages of our Website, such as IP (Internet Protocol), operating system, and browser type (“Usability Information”). We use this information to improve the quality of your visit to our Website and will not disclose it to entities outside the company without your consent. Usability Information and Personal Data are referred to in this Privacy Policy as “User Data”.

Access to Personal Data

The company ensures the means for the User to access their Personal Data. If you wish to access your Personal Data, you must contact the company under the terms described here.

Rectification of Personal Data

The User has the right to request, at any time, the rectification of their Personal Data, either through their User Account or, in particular, under the terms of the Privacy Policy.

Security of User Data

To ensure the security of User Data and maximum confidentiality, we treat the information you provided to us as absolutely confidential, following our internal security and confidentiality policies and procedures. Whenever credit card information is requested, this communication is made through a secure SSL (Secured Sockets Layer) line, when using browsers that allow SSL, such as Microsoft Internet Explorer or Netscape Navigator. We will also use SSL on all pages where personal information is requested, meaning that your information will be sent over the internet encrypted. You can verify that you are in secure mode when you see a padlock or key icon in the lower right or lower left corner of your screen. Additionally, you may see that the first characters of the Website URL are “https”, indicating that you are accessing a secure server. However, User Data may circulate on the network without security conditions and may be viewed and/or used by unauthorized third parties. If this occurs, the company is not responsible for the theft, destruction, or dissemination of User Data.

Changes to the privacy policy

The company reserves the right to change the Privacy Policy at any time. In the event of a modification to the Privacy Policy, the date of the last change, available at the top of this page, is also updated. If the change is substantial, a notice may also be placed on the Website.

Contact and right to opt-out

If you wish to ask questions/complain about the Privacy Policy; rectify your Personal Data; stop receiving commercial correspondence, including emails from the company; or withdraw your consent to share your Personal Data with third parties, you can do so by emailing [email protected].

Applicable law and jurisdiction

The Privacy Policy, as well as the collection, processing, or transmission of User Data, are governed by the applicable laws of the Republic of Portugal. Any disputes arising from the validity, interpretation, or enforcement of the Privacy Policy, or related to the collection, processing, or transmission of User Data, must be submitted exclusively to the jurisdiction of the judicial courts of the district of Lisbon, without prejudice to the applicable mandatory legal provisions.

Contact information

Any questions or concerns about this cookie usage policy can be sent to us in writing at the following email address: [email protected]

Lagos Mar Story Hotel